If for any reason you're not satisfied with your purchase, you have 14 days from the final invoice date to make a return. Clients are responsible for return shipping charges. Please make sure your items are returned new, unused and with all the Palm of Venus™ tags attached. Returns that do not meet our policy will not be processed and will be sent back to the client. All shipments will include a printed invoice and return form. The return form must be included in your return shipment to qualify for a return. Returns are processed within 10 business days of receipt.
Please return goods to:
Palm of Venus
1227 Fulton Street
Brooklyn, NY 11216
To make an EXCHANGE, please order the item you want as a new purchase, and allow 5 - 10 business days for us to process your return.
Please contact our client service team by emailing firstname.lastname@example.org with further questions.
ORDER CHANGES AND CANCELLATION
Palm of Venus cannot alter or cancel orders once they have been placed. Refused packages are subject to a restocking fee.
RETURNS ON SPECIAL/LIMITED EDITON ORDERS
All special orders and items made to order are non-refundable. A 50% deposit is required when placing a special order and is non-refundable.